Our work
We were initially brought in to perform user testing on Bloomsbury's existing online basket and checkout process.
The feedback we gained through testing gave us insight into how to improve the process to deliver a better user journey and increase the volume of online purchases.
We created an interactive protoytpe and tested our ideas with real users before handing the development work over to the Bloomsbury's internal development team.
Read how our usability testing improved Bloomsbury's ecommerce
Having worked with DCSF for many years we have built up a unique understanding of their policy needs and how to communicate effectively with their audience of both teachers and parents.
Our job consists of helping the design team plan and build such sites as Schools and Nursery Finder by carrying out
client workshops, usability best practice audits and user testing
and produing personans, user journeys,
site maps, wireframes and prototypes.
Read how we used Information Architecture to plan the right approach for DirectGov
Headline, a Hachette UK company, use our strategic and creative experience to create big ideas for their advertising and marketing campaigns to promote books and authors.
Our first assignment was to develop a UX strategy
for the launch of Jonathan Kellerman's psycho-thriller Deception.
Through
client workshops and user research we were able to get inside the heads of their audience to create highly compelling creative concepts.
The Imperial War Museum has a wide and varied audience, many technical systems and a plethora of digital channels. So when they started to create a common online strategy for handling everything, they needed someone to share the headache.
Using our tried and tested UCD project methodology we were able to identify the most important online objectives and create an interactive prototype and that demonstrated how these objectives should be met online.
What we delivered has allowed IWM to focus their attention on only designing and building what is absolutely essential to their organisation and audience.
Nationwide Autocentre have their own internal marketing communications team and an incumbent agency that is responsible for the design and build of their website. They looked to us to provide additional support when planning how to improve the user experience of their site.
We ran a stakeholder workshop and a card sorting
exercise with the client to understand what they wanted to do. We then
created an interactive prototype that showed the client and
their build agency exactly what they needed to do.
Read how our client workshop helped Nationwide Autocentre brief their digital agency
Severn Trent Water
Severn Trent Water want to improve their customers' experience but they know these ambitions cannot be achieved overnight, so they looked for someone to help them develop a digital strategy. They chose us because we demonstrated that we know how to deliver what customers want while keeping the business objectives in mind at all times.
Through extensive customer research, competitor research and client workshops and some serious head-scratching we grew to understand their specific challenges and learn how best to overcome them. At the end of the process we delivered a UX strategy that will help them develop a market-leading digital offering in a way that is achievable within their business.