For those of us who have been tech support for Aunt Gladys, it’s pretty clear that older people’s approach to technology very differently to those who have grown up in the internet age. Through usability...
When you’re trying to improve your interface, there is no shortage of well-meaning people giving their two-pennies’ worth, but how can you chose the right option? Take a recent experience. I overheard a choirmaster being asked...
As a UX consultancy, user testing is a major part of what we do. Some of our clients come to us asking for it specifically, whereas others will adopt it as a part of a...
I talked about good user experiences in my last blog post – but today I will talk about a bad one. Why, when you have searched search for a product, would you want the first...
There is a much subscribed-to discussion raging over on LinkedIn about what makes a good user experience. I think good user experience is like dark matter. We can’t always quantify what it is, but we know...