Creating an age-proof first impression

For those of us who have been tech support for Aunt Gladys, it’s pretty clear that older people’s approach to technology very differently to those who have grown up in the internet age. Through usability...

What makes for a good user experience?

There is a much subscribed-to discussion raging over on LinkedIn about what makes a good user experience. I think good user experience is like dark matter. We can’t always quantify what it is, but we know...