Services

We are well-versed in all the major user experience tasks and techniques.
Usability research and analysis

Research and analysis

We ask a lot of questions about your business, your audience and your industry. We’re not navel gazers and we don’t do it for the sake of it; we do it so that we can get under the skin of your business and help you make well-informed decisions.

  • User focus groups
  • User interviews
  • Online surveys
  • Stakeholder workshops
  • Business analysis
  • Competitor research
  • Usability health checks
  • Heuristic website audits
  • Content audits
  • Analytics and website data analysis

Interaction design

Before anyone starts spending large amounts of your budget on design and development, we identify what’s most important to you and your users then demonstrate how best to deliver something that strikes the right balance.

  • Personas and user journeys
  • Website requirement workshops
  • Content mapping
  • Card sorting
  • Site mapping and information architecture
  • Paper prototyping
  • Wireframes
  • Interactive prototypes
  • Functional specifications
  • Responsive design and development
  • User-focused digital strategies
Interaction design
User testing

Usability testing

You are experts in your industry and we are experts in ours but that doesn’t mean we know everything about your audience and their needs. We learn what they do and why they do it by asking them directly, either via our Midlands-based usability testing lab or remote user testing.

  • Remote usability testing
  • Lab-based usability testing
  • On-site usability testing
  • Eye-tracking
  • Mobile interface testing
  • User shadowing
  • Telephone interviews

UX training

If you think UX could improve your business and want to get hands-on experience, we have tailor-made training packages that will get you up to speed. We can teach you all you need to know about user testing and research, running workshops, usability audits, competitor research and interaction design. We also offer training in industry-leading software packages such as Axure RP (wireframing and rapid prototyping).

Contact us about UX training

View case studies

But if I ask users what they want they may actually tell me I’ve got it all wrong.