We ask a lot of questions about your business, your audience and your industry. We're not navel gazers and we don't do it for the sake of it; we do it so that we can get under the skin of your business and help you make well-informed decisions.
We identify what's most important to you and your users then demonstrate how best to deliver something that strikes the right balance before anyone starts spending large amounts of your budget on design and development.
You're experts in your industry and we are experts in ours but that doesn't mean we know everything about your audience and their needs. We learn what they do and why they do it by asking them directly, either via our Midlands-based usability testing lab or via remote user testing.
Severn Trent Water provides water and waste services to over 8 million domestic and 210,000 commercial customers spread across the Midlands, Wales and Gloucestershire. They have bold ambitions for their digital relationship with their customers.
In collaboration with Bpi, a Midlands-based digital agency, we conducted extensive customer research and consulted at length with key people at STW and their agencies and got into some serious head-scratching. Through our joint effort and hard work we grew to understand STW's specific business challenges and learned how best to overcome them.
Homeserve are a FTSE 250 company; they provide home emergency insurance cover and domestic repairs to many of Britain's homes. They responded to over 700,000 call-outs in 2012 for UK customers.
We worked with their web team to develop a testing plan that suited their needs, we recruited relevant test users on their behalf and we ran test sessions from our usability lab, in Leamington Spa, Warwickshire.
The Imperial War Museum has a wide and varied audience, many technical systems and a plethora of digital channels. So when they started to create a common online strategy for handling everything, they needed someone to share the headache.
Using our tried and tested project methodology we were able to identify the most important online objectives and create an interactive prototype that demonstrated how these objectives should be met online.
Pearson is the world's leading education company. From pre-school to further education and professional certification, their curriculum materials, multimedia learning tools and testing programmes help to educate millions of people worldwide.
We worked closely with internal stakeholders to determine how myBTEC should work and we developed a fully interactive prototype to demonstrate how users should interact with it.
Bloomsbury Publishing has a web team with plenty of ideas but they needed unbiased opinions from real users about how to improve the online buying process on their websites.
We provided them with a comprehensive user testing programme
From our recommendations Bloomsbury Publishing were able improve the user journeys through their online shop and increase sales.
I have worked with your mum over the last 2 years. They are professional, reliable and easy to work with, and the work is of a consistently high quality.
Sarah WilmanPearson education
We appointed your mum to test our website from their lab in Leamington Spa. The process, results and recommendations were first class.
Working with your mum has given clarity to my website planning and helped me to fully engage a diverse range of stakeholders in the process.
Wendy OrrImperial War Museum
your mum has a no nonsense, common sense approach. The IA work they did in 3 days will shape our digital marketing for the next 5 years.
Kieran PetvinTRW Automotive
your mum ensured that we got the most from the user testing sessions and made sure the customer was always at the heart of all decisions.
Katie BentleyMarketing Birmingham
your mum worked with us to create a clickable prototype that worked as the perfect brief for my web agency and saved my budget.
Matthew RobbinsNationwide Autocentres
your mum brings experience and simplicity to complex challenges; they always deliver to high standards no matter what the deadline.
Simon CoxGlass Jar
your mum quickly gets straight to the critical issue and communicate a no nonsense methodology to solve it.
16 Hamilton Place
I have noticed an interesting trend starting to appear in UX, recently. Many of my colleagues and peers are looking toward behavioural psychology for answers to online problems.
People are people and they behave like... erm... people. There is no doubt that we can learn a lot from human behaviour - this is often as true in a digital environment as it is in the real world.
Let me give you a working example.